FAQ

1. Where are you based at?

We are based in Bogor, Indonesia.


2. Can I shop offline?

Yes, you can go to Local Strunk at Mall of Indonesia (MOI) level Ground and Grand Indonesia (GI) level 1 West Mall.


3. Are your products ready stock?

Yes, all items are ready stock.


4. Are your brand is local brand?

Yes, we are proudly self manufactured in Indonesia.


5. How do I know which the perfect size for me?

Go to our size guide or you can chat our whatsapp (+628111797900) to consult about your size.


6. Can I exchange size?

Yes, we accept exchange size after 3 days from you receiving your package. For detailed of exchanging size, please refer to exchange policy. Feel free to consult your size with our admin through whatsapp (+628111797900) for faster response.


7. I already checked out but I haven't confirm the payment, is my order being process?

No, once you confirmed the payment, our team will process your order. If you have any trouble about how to confirm the payment, please contact us through our whatsapp.


8. Can I pay with credit card?

No, for now, we only accept bank transfer.